Help

We have been providing pumpkin carving patterns for over a decade now and have put together a collection of our most frequently asked support related questions. If you are experiencing any problems with your order please see if your concern can be addressed in these FAQs.  If you still need assistance, please let us know by using our contact form and someone will be with you as soon as possible.


May I use your patterns to make items to sell?

NO!  Our patterns are the copyright protected property of The Pumpkin Lady®, Inc. and may not be used for the production of ANY item for sale or commercial distribution in any medium, physical or digital. We will press charges against any entity infringing on our copyright protected material or trademark. We are extremely nice people but are EXTREMELY aggressive towards thieves!

 

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May I resell your patterns or use your artwork?

NO!  Our patterns are the copyright protected property of The Pumpkin Lady®, Inc. and may not be used for the production of ANY item for sale or commercial distribution in any medium, physical or digital. We will press charges against any entity infringing on our copyright protected material or trademark. We are extremely nice people but are EXTREMELY aggressive towards thieves!

 

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Can I make a few copies of my pattern(s)?

You may make a few copies of the patterns you purchased from us if you are hosting a small gathering or simply need a couple of copies in case one gets messed up :). However, you do not have the right to distribute our patterns to friends, co-workers, customers, event goers or family members simply to “save” them from having to purchase the pattern(s).

 

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HELP! I downloaded my pattern but am unable to find it!

No worries :)!  We name our pattern files the same as it’s title on the website minus the spaces followed by “pdf”. For example, the pattern “Chat Cat” is named ChatCat.pdf – so all you have to do is do a search on your computer for the name of your pattern minus the spaces and it should pop up.

 

Here’s a good article for Windows users that helps explain how to do a search for files and folders.

 

For Mac users…open Finder and type the name of the file in the search box…the Mac does the rest :)!

 

If all else fails just download the pattern again….please refer to the appropriate FAQ for instructions on how to do this.

 

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I am getting an error that says my file is damaged or corrupt.

We have security embedded in all of our patterns.  Because of this, our files require Adobe Reader version 7 or later. If you are receiving this error, please update your version of Adobe Reader to the latest version as this will take care of this issue. Click here to get the latest version of Adobe Reader.

 

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I do not have a printer. Will you mail my pattern(s) to me?

Unfortunately we are not setup to mail printed copies of our patterns.  The public library is a great resource if you need to print out a pattern.  You may also want to ask a friend or family member to see if they would mind printing out a copy for you.

 

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I keep getting asked which program I want to use for my pattern.

This occurs when you do not have Adobe Reader installed on your computer.  To correct this please install the latest version of Adobe Reader. Click here to get the latest version of Adobe Reader.

 

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I do not have Adobe Reader on my computer.  Is it free?

Yes, Adobe Reader is completely free :)! Click here to get the latest version of Adobe Reader.

 

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How do I contact you?

If these FAQs do not answer your question and you still need assistance, please use our contact form and someone will get back with you as soon as possible.

 

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How do upload a picture of my pumpkin to the Facebook Fan Page?

We would really love to see your Halloween masterpiece!  If you would like to share what you crated this season simply upload your image to our Facebook Fan Page….here’s how:

 

First you need to be one of our Facebook Fans…this is super easy to do.  Just visit our Fan Page here…then click on the “Like” link.

 

Next, write a short message on our wall then click on the “Photo” button below the message box and upload your image.  After you have done this your photo will be placed in the “photos by others” album.

 

Facebook Fan Page

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