Help

We have been providing pumpkin carving patterns for over a decade now and have put together a collection of our most frequently asked support related questions. If you are experiencing any problems with your order please see if your concern can be addressed in these FAQs.  If you still need assistance, please let us know by using our contact form and someone will be with you as soon as possible.

How do I download my pumpkin carving pattern(s)? (Explorer)

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There are a couple of ways to download you pattern(s) when using Internet Explorer:

  1. Download from the “Thank You” Page (Left Click Method)
  2. Download from the “Thank You” Page (Right Click Method)
  3. Use the link provided in the email received when you completed your order

Please remember, if you need any assistance please fill out our contact form and someone will get with you as soon as possible.

1. Download from the “Thank You” page (Left Click Method)

When you complete your order, you will be directed back to a “Thank You” page that displays the download links for the patterns you purchased:

 

Thank You Page

 

Simply click on the link with your “Left” mouse button and your pattern will open up in a new browser window or tab. From there you have the option to “Save” or “Print” your pattern (your pattern will be displayed in one of two ways…both are displayed below):

 

Pattern in Internet Explorer

 

Or it will appear like this…

 

 

If you decide to “Save” your pattern (and we definitely recommend that you do), the following window will pop up where you will choose where to save your pattern:

 

Save your pattern

 

After you click the “Save” button you pattern will be stored on your computer in the location specified above.

 

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2. Download from the “Thank You” page (Right Click Method)

When you complete your order, you will be directed back to a “Thank You” page that displays the download links for the patterns you purchased:

 

Thank You Page

 

Next, RIGHT CLICK, on the link and choose “Save Target As…” from the menu that pops up:

 

Right click and save your pattern

 

When the following window appears, choose where you would like to save your pattern and click the “Save” button:

 

Save your pattern

 

After you click the “Save” button you pattern will be stored on your computer in the location specified.

 

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3. Use the link provided in the email received when you completed your order

You should have received an email from “The Pumpkin Lady” after you completed your order. This email will include a list of the patterns you ordered and their associated download links that you may either “right click” or “left click” to start your download:

 

Email from The Pumpkin Lady

 

Right click on the link and select “Save target As…” from the menu that pops up:

 

Email from The Pumpkin Lady

 

When the following window appears, choose where you would like to save your pattern and click the “Save” button:

 

Save your pattern

 

After you click the “Save” button you pattern will be stored on your computer in the location specified.

 

You may also simply click on the link with your “Left” mouse button and your pattern will open up in a new browser window or tab. From there you have the option to “Save” or “Print” your pattern (your pattern will be displayed in one of two ways…both are displayed below):

 

Pattern in Internet Explorer

 

Or it will appear like this…

 

Pattern in Internet Explorer

 

If you decide to “Save” your pattern (and we definitely recommend that you do), the following window will pop up where you will choose where to save your pattern:

 

Save your pattern

 

After you click the “Save” button you pattern will be stored on your computer in the location specified above.

 

 

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How do I download my pumpkin carving pattern(s)? (Chrome)

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There are a few ways to download you pattern(s) when using Google Chrome:

  1. Download from the “Thank You” Page (Left Click Method)
  2. Download from the “Thank You” page (Right Click Method)
  3. Use the link provided in the email received when you completed your order

Please remember, if you need any assistance please fill out our contact form and someone will get with you as soon as possible.

1. Download from the “Thank You” page (Left Click Method)

When you complete your order, you will be directed back to a “Thank You” page that displays the download links for the patterns you purchased:

 

Thank You Page

 

Simply click on the link with your “Left” mouse button and your pattern(s) will automatically be downloaded to the “Downloads” folder on your computer. You will also see your pattern(s) listed in the bottom left corner of your browser. Click on the file and your pattern will open up:

 

Chrome Auto Save

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2. Download from the “Thank You” page (Right Click Method)

When you complete your order, you will be directed back to a “Thank You” page that displays the download links for the patterns you purchased:

 

Thank You Page

 

Next, RIGHT CLICK, on the link and choose “Save link as…” from the menu that pops up:

 

Thank You Page

 

A new box will appear.  Choose where you would like to save your pattern and click on the save button. PLEAS NOTE that Google Chrome uses the “Downloads” folder on your computer by default  unless you specify otherwise:

 

Save your pattern
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3. Use the link provided in the email received when you completed your order

You should have received an email from “The Pumpkin Lady” after you completed your order. This email will include a list of the patterns you ordered and their associated download links that you may either “right click” or “left click” to start your download:

 

 

Email

 

Right click on the link and select “Save link as…” from the menu that pops up:

 

Email

 

A new box will appear.  Choose where you would like to save your pattern and click on the save button. PLEAS NOTE that Google Chrome uses the “Downloads” folder on your computer by default unless you specify otherwise:

 

Save your pattern

 

You may also “left click” on the link. If you do this, your pattern will automatically be downloaded to the “Downloads” folder on your computer.  A blank browser window will also open up with a link to your pattern in the bottom left corner of your screen:

 

Email

 

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How do I download my pumpkin carving pattern(s)? (Firefox)

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There are a couple of ways to download you pattern(s) when using Firefox:

  1. Download from the “Thank You” Page
  2. Use the link provided in the email received when you completed your order

Please remember, if you need any assistance please fill out our contact form and someone will get with you as soon as possible.

1. Download from the “Thank You” Page

 

Thank You Page

 

Left click on the download link. When the following window appears, select “Save File” then click on the “OK” button:

 

Select save file and click OK

 

You pattern will be downloaded to the “Downloads” folder on your computer and you will see the following window appear with your pattern listed. Simply “double click” the file in the window or browse to the “Downloads” folder on your computer to open your pattern:

 

Your file has been saved

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2. Use the link provided in the email received when you completed your order

You should have received an email from “The Pumpkin Lady” after you completed your order. This email will include a list of the patterns you ordered and their associated download links:

 

Email from The Pumpkin Lady

 

Left click on the download link. When the following window appears, select “Save File” then click on the “OK” button:

 

Select Save File and click OK

 

You pattern will be downloaded to the “Downloads” folder on your computer and you will see the following window appear with your pattern listed. Simply “double click” the file in the window or browse to the “Downloads” folder on your computer to open your pattern:

 

Your file has been saved

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How do I download my pumpkin carving pattern(s)? (Safari)

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There are a couple of ways to download you pattern(s) when using Safari:

  1. Download from the “Thank You” Page
  2. Use the link provided in the email received when you completed your order

Please remember, if you need any assistance please fill out our contact form and someone will get with you as soon as possible.

1. Download from the “Thank You” page (Left Click Method)

When you complete your order, you will be directed back to a “Thank You” page that displays the download links for the patterns you purchased:

 

Thank You Page

 

Left click on the download link. When the following window appears, click on the “Save” button:

 

Click on the Save button

 

You pattern will be downloaded to the “Downloads” folder on your computer and you will see the following window appear with your pattern listed. Simply “double click” the file in the window or browse to the “Downloads” folder on your computer to open your pattern:

 

Pattern saved

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2. Use the link provided in the email received when you completed your order

You should have received an email from “The Pumpkin Lady” after you completed your order. This email will include a list of the patterns you ordered and their associated download links:

 

Email from The Pumpkin Lady

 

Left click on the download link. When the following window appears, click on the “Save” button:

 

Click on the save button

 

You pattern will be downloaded to the “Downloads” folder on your computer and you will see the following window appear with your pattern listed. Simply “double click” the file in the window or browse to the “Downloads” folder on your computer to open your pattern:

 

Pattern saved

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How many times may I download my pattern(s)?

You may download each of your patterns 5 times.

 

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How long do I have to download my pattern(s)?

You have 30 days from the date of purchase to download the patterns you purchased.

 

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May I use your patterns to make items to sell?

NO!  Our patterns are the copyright protected property of The Pumpkin Lady®, Inc. and may not be used for the production of ANY item for sale or commercial distribution in any medium, physical or digital. We will press charges against any entity infringing on our copyright protected material or trademark. We are extremely nice people but are EXTREMELY aggressive towards thieves!

 

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May I resell your patterns or use your artwork?

NO!  Our patterns are the copyright protected property of The Pumpkin Lady®, Inc. and may not be used for the production of ANY item for sale or commercial distribution in any medium, physical or digital. We will press charges against any entity infringing on our copyright protected material or trademark. We are extremely nice people but are EXTREMELY aggressive towards thieves!

 

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Can I make a few copies of my pattern(s)?

You may make a few copies of the patterns you purchased from us if you are hosting a small gathering or simply need a couple of copies in case one gets messed up :). However, you do not have the right to distribute our patterns to friends, co-workers, customers, event goers or family members simply to “save” them from having to purchase the pattern(s).

 

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HELP! I downloaded my pattern but am unable to find it!

No worries :)!  We name our pattern files the same as it’s title on the website minus the spaces followed by “pdf”. For example, the pattern “Chat Cat” is named ChatCat.pdf – so all you have to do is do a search on your computer for the name of your pattern minus the spaces and it should pop up.

 

Here’s a good article for Windows users that helps explain how to do a search for files and folders.

 

For Mac users…open Finder and type the name of the file in the search box…the Mac does the rest :)!

 

If all else fails just download the pattern again….please refer to the appropriate FAQ for instructions on how to do this.

 

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I am getting an error that says my file is damaged or corrupt.

We have security embedded in all of our patterns.  Because of this, our files require Adobe Reader version 7 or later. If you are receiving this error, please update your version of Adobe Reader to the latest version as this will take care of this issue. Click here to get the latest version of Adobe Reader.

 

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I have not received my order in the mail yet.

That is because all of our patterns are downloadable items…we do not ship hard copies of our patterns. You simply download the pattern, print it out and carve :)!

 

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I do not have a printer. Will you mail my pattern(s) to me?

Unfortunately we are not setup to mail printed copies of our patterns.  The public library is a great resource if you need to print out a pattern.  You may also want to ask a friend or family member to see if they would mind printing out a copy for you.

 

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I keep getting asked which program I want to use for my pattern.

This occurs when you do not have Adobe Reader installed on your computer.  To correct this please install the latest version of Adobe Reader. Click here to get the latest version of Adobe Reader.

 

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I do not have Adobe Reader on my computer.  Is it free?

Yes, Adobe Reader is completely free :)! Click here to get the latest version of Adobe Reader.

 

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How do I contact you?

If these FAQs do not answer your question and you still need assistance, please use our contact form and someone will get back with you as soon as possible.

 

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How do upload a picture of my pumpkin to the Facebook Fan Page?

We would really love to see your Halloween masterpiece!  If you would like to share what you crated this season simply upload your image to our Facebook Fan Page….here’s how:

 

First you need to be one of our Facebook Fans…this is super easy to do.  Just visit our Fan Page here…then click on the “Like” link.

 

Next, write a short message on our wall then click on the “Photo” button below the message box and upload your image.  After you have done this your photo will be placed in the “photos by others” album.

 

Facebook Fan Page

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